Privacy Statement

Privacy Policy – Arts Haven Studio

Effective Date: 12 July 2025

Business Address: 7 Bell Yard, London WC2A 2JR, United Kingdom

Email: info@artshavenstudio.com

Website: www.artshavenstudio.com

1. Introduction

At Arts Haven Studio, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us online or offline.

2. Who We Are

Arts Haven Studio is a UK-based creative business specialising in the production and sale of handmade and digital artistic products.

Data Controller: Arts Haven Studio
Registered Address: 7 Bell Yard, London WC2A 2JR, United Kingdom
Contact Email: info@artshavenstudio.com

3. What Data We Collect

Identity Data: Name, username, or similar identifiers
Contact Data: Email address, phone number, billing/shipping address
Payment Data: Securely processed payment details (not stored in full)
Technical Data: IP address, browser type, device, operating system
Usage Data: Site interactions, pages visited, time spent
Marketing Preferences: Email/newsletter opt-ins or opt-outs

4. How We Collect Your Data

When you place an order on our website
When you subscribe to our mailing list
When you contact us via email or website form
Through cookies and website analytics (see Cookie Policy)

5. Why We Collect Your Data

To fulfil and manage orders
To provide customer service and respond to enquiries
To send marketing updates (if you’ve opted in)
To comply with legal obligations
To improve our services and website functionality

6. Legal Basis for Processing

We process your data under the following legal bases as permitted by UK GDPR:

Contract: Where processing is necessary for the fulfilment of your order
Legitimate Interest: To operate and improve our business lawfully
Consent: For marketing or non-essential cookies (when applicable)
Legal Obligation: To meet statutory or regulatory requirements

7. Who We Share Your Data With

We only share your data with third parties necessary for business operations, including:

Payment processors (e.g., Stripe, PayPal)
Delivery and logistics partners (e.g., Royal Mail, DPD)
Professional advisers (e.g., accountants, legal counsel)
Website analytics and hosting providers

We do not sell or rent your personal data to any third parties.

8. How We Protect Your Data

Secure HTTPS encryption across our website
Firewall protection and regular security updates
Restricted access to sensitive data
UK GDPR-compliant third-party contracts and agreements

9. How Long We Keep Your Data

Order/account data: Retained for 6 years for legal and accounting purposes
Marketing data: Retained until you opt out or withdraw consent

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request data erasure (where applicable)
Restrict or object to certain data processing
Withdraw your consent at any time
Request portability of your data

To exercise any of these rights, contact us at info@artshavenstudio.com. We will respond within 30 days.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for full details.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please consult their own privacy policies.

13. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page and will take effect immediately unless otherwise stated.

14. Contact Us

For all privacy-related questions, requests, or complaints, please contact:

Email: info@artshavenstudio.com
Address: 7 Bell Yard, London WC2A 2JR, United Kingdom
Website: www.artshavenstudio.com

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk